Terms of Service

Effective Date: Jan 2026
Website: chodenla.com
Business / Store Name: Choden La
Location: Toronto, Ontario, Canada
Contact Email: support@chodenla.com

These Terms of Service govern your use of chodenla.com and your purchase of products from Choden La. By visiting our website, placing an order, or using our services, you agree to these Terms of Service.

1. About Choden La

Choden La is an online jewelry store offering handcrafted sterling silver jewelry, including rings, pendants, bracelets, bangles, earrings, chains, and accessories. Some items may include natural gemstones, traditional designs, spiritual symbols, or artisan-made details.

2. Use of This Website

You agree to use this website only for lawful purposes. You must not misuse the website, interfere with its security, attempt unauthorized access, copy content without permission, or use the website in a way that may damage Choden La or other users.

We may refuse service, cancel orders, restrict access, or remove content if we believe these Terms have been violated.

3. Product Information

We make reasonable efforts to display accurate product descriptions, prices, photos, materials, sizes, availability, and other details. However, we do not guarantee that all information is error-free, complete, or current.

Because many pieces are handcrafted, slight variations may occur in size, shape, finish, stone colour, oxidation, texture, and detailing. Natural gemstones may also vary in colour, inclusions, clarity, and pattern. These natural or handmade variations do not usually mean the item is defective.

Unless otherwise stated, silver jewelry described on our website is 925 sterling silver.

4. Pricing and Currency

All prices on chodenla.com are listed in Canadian dollars unless otherwise stated. Prices are subject to change without notice.

Applicable taxes, shipping fees, customs duties, import taxes, and other charges may be added at checkout or charged separately by the customer’s country, carrier, or customs authority.

5. Orders

When you place an order, you agree that all information you provide is accurate, complete, and current. This includes your name, billing address, shipping address, email address, and payment information.

An order confirmation does not guarantee final acceptance of an order. We reserve the right to cancel or refuse any order for reasons including, but not limited to:

• Product unavailability
• Incorrect pricing or product information
• Payment issues
• Suspected fraud
• Incorrect or incomplete shipping information
• Violation of these Terms

If an order is cancelled after payment has been made, we will issue a refund according to our payment processor’s procedures.

6. Payment

Payments are processed through secure third-party payment providers. Choden La does not store full credit card details on its website.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

7. Shipping and Delivery

Shipping options, costs, and estimated delivery times are shown at checkout or in our Shipping Policy. Delivery times are estimates and are not guaranteed.

Choden La is not responsible for delays caused by shipping carriers, customs processing, weather, holidays, incorrect addresses, or circumstances beyond our control.

Customers are responsible for providing a complete and accurate shipping address. If a package is returned due to an incorrect address, refusal, failure to pick up, or non-delivery, additional shipping fees may apply.

International customers are responsible for any customs duties, taxes, import fees, brokerage fees, or other charges required by their country.

8. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are handled according to our Return & Refund Policy. Please review that policy before making a purchase.

To be eligible for return, items must generally be unused, unworn, undamaged, and returned in their original packaging unless the return is due to a confirmed defect or order error.

Certain items may be final sale or non-returnable, including custom items, resized items, altered items, final sale products, and items that cannot be returned for hygiene reasons, unless required by law.

Refunds are issued to the original payment method after the returned item has been received and inspected.

9. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at support@chodenla.com with your order number, photos of the item, and a description of the issue.

We will review the issue and may offer a replacement, exchange, refund, repair, or other solution depending on the situation and applicable law.

Normal wear, tarnishing, accidental damage, misuse, improper storage, or damage caused by third-party repair or alteration is not considered a product defect.

10. Jewelry Care

Sterling silver may naturally tarnish over time. Tarnishing can be caused by air, moisture, perfumes, lotions, chemicals, sweat, or storage conditions.

To care for your jewelry, we recommend storing it in a dry place, avoiding exposure to harsh chemicals, removing jewelry before swimming or bathing, and cleaning gently with a soft polishing cloth.

Choden La is not responsible for damage caused by improper care, misuse, accidents, normal wear, or unauthorized repairs.

11. Intellectual Property

All content on chodenla.com, including text, product photos, logos, graphics, designs, product descriptions, branding, and website layout, is owned by or licensed to Choden La unless otherwise stated.

You may not copy, reproduce, distribute, modify, sell, or use our content for commercial purposes without written permission.

12. User Content and Reviews

If you submit reviews, photos, comments, messages, or other content to Choden La, you confirm that the content is accurate, lawful, and does not violate the rights of any third party.

By submitting content, you grant Choden La permission to use, display, reproduce, and share that content for business, marketing, customer service, or website purposes, unless prohibited by law.

We may remove content that is offensive, misleading, unlawful, spam, or otherwise inappropriate.

13. Third-Party Services

Our website may use third-party services, including payment processors, shipping carriers, analytics tools, email platforms, social media platforms, and e-commerce service providers.

We are not responsible for third-party websites, services, delays, errors, security practices, or policies. Your use of third-party services may be subject to their own terms and privacy policies.

14. Privacy

Your use of this website is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, store, and protect personal information.

15. Limitation of Liability

To the fullest extent permitted by law, Choden La is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website, purchase of products, shipping delays, customs issues, product care issues, or inability to use our services.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

16. Disclaimer of Warranties

The website and products are provided on an “as available” basis, except as otherwise required by law. We do not guarantee that the website will be uninterrupted, error-free, secure, or free from viruses or harmful components.

Product warranties, if any, will be stated separately on the relevant product page or policy page.

17. Indemnification

You agree to indemnify and hold harmless Choden La, its owners, employees, representatives, suppliers, and service providers from any claims, damages, losses, liabilities, costs, or expenses arising from your misuse of the website, violation of these Terms, violation of law, or infringement of third-party rights.

18. Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the website after changes are posted means you accept the updated Terms.

19. Governing Law

These Terms of Service are governed by the laws of Ontario and the applicable federal laws of Canada, unless mandatory consumer protection laws in another jurisdiction apply.

20. Contact Information

For questions about these Terms of Service, please contact us:

Choden La
Website: chodenla.com
Email: support@chodenla.com
Address: Toronto, ON, Canada